While we can never guarantee we will find the answers you are looking for, we will only undertake work which we believe has a reasonable chance of success.
Assuming you would like to go ahead, we will suggest a research plan based on the scale and scope of the work required. If you are looking for an overview of a family tree, we will generally suggest one of our research packages. If you would like answers to a specific question, or to investigate a particular individual, family story or puzzle, we will usually charge by the hour.
Either way, we will confirm what has been agreed, in writing, after the initial consultation.
If we have agreed to work by the hour, the timescale will be based on the number of hours and the nature of the research required. The time includes analysis and research, writing up results and producing family tree prints. We will keep a time log documenting how the time has been spent and make sure you are regularly updated.
Please bear in mind international research can be more time consuming. With you agreement, we may sometimes ask to extend the timetable to allow for responses from third parties. The best results are not always the fastest!
Our hourly rate does not include additional disbursements such as the cost of ordering and copying certificates and other records, travel, visiting archives and so on. It is not always necessary to incur additional costs; much depends on the nature of the commission. In any event, we will not incur additional costs without contacting you first and explaining why we believe they are necessary. Please bear in mind it may be difficult to obtain the answers you are looking for without doing so.
We are always happy to discuss any questions or concerns you may have in this regard. You will be invoiced for outstanding disbursements when the work has been completed.
We will not pass data to any 3rd party without your permission. Neither will we publish the results of research for which clients have paid without prior consent. We are registered data controllers under the terms of the Data Protection Act.